Responsible Gaming

Our Commitment to Safe Gambling

bj22 is dedicated to promoting responsible gambling practices across Bangladesh. We understand that while most people enjoy online gaming as a form of entertainment, for some individuals, gambling can become problematic. That is why we have implemented a comprehensive suite of tools, safeguards, and resources designed to help you stay in control of your gaming activity.

Responsible gaming is not just a policy at bj22 — it is a core value embedded in every aspect of our platform. From the moment you register, we provide features to help you manage your play, set personal limits, and seek support if you ever feel that gambling is affecting your life negatively. Our customer support team is trained to recognize signs of problem gambling and is available 24/7 to assist you with responsible gaming concerns.

We believe that transparency, education, and empowerment are the keys to safe gambling. This page outlines the tools available to you, explains how to recognize warning signs of problem gambling, and provides direct access to professional support resources. Remember: gambling is meant to be enjoyable. If it ever stops being fun, we are here to help.

bj22 offers a range of built-in tools to help you manage your gaming activity. All of these features are accessible directly from your account settings and can be activated or adjusted at any time. We encourage all players to explore these options and use them proactively to maintain healthy gambling habits.

Warning Signs to Watch For

Problem gambling can affect anyone, regardless of age, income, or background. It occurs when gambling stops being a fun activity and starts to negatively impact your finances, relationships, work, or mental health. Recognizing the warning signs early is critical to preventing serious harm. Below are some common indicators that your gambling may be becoming problematic:

• Spending more money or time gambling than you originally intended
• Chasing losses — continuing to gamble in an attempt to win back money you have lost
• Borrowing money, selling possessions, or using credit to fund gambling activities
• Lying to family, friends, or colleagues about the extent of your gambling
• Neglecting work, studies, or personal responsibilities to gamble
• Feeling anxious, restless, or irritable when not gambling
• Gambling as a way to escape problems, stress, or negative emotions
• Experiencing relationship conflicts or breakdowns due to gambling
• Feeling guilty, ashamed, or regretful after gambling sessions
• Repeatedly trying and failing to cut back or stop gambling on your own

If you recognize two or more of these warning signs in your own behaviour, we strongly encourage you to take action immediately. Problem gambling is a serious condition, but it is treatable with the right support. Do not wait until the situation becomes critical — reach out for help today.

If you are struggling with problem gambling, professional help is available. bj22 partners with leading gambling addiction organisations and provides direct access to counselling, support groups, and treatment programs. Below are trusted resources that offer free, confidential support to individuals in Bangladesh and internationally:

Following these guidelines can help you maintain control over your gambling activities and ensure that gaming remains a fun, recreational activity rather than a source of stress or financial harm:

• Set a Budget Before You Start: Decide how much money you can afford to lose before you begin playing, and never exceed that amount. Treat gambling as entertainment, not a way to make money.
• Never Chase Your Losses: If you lose money, accept it and walk away. Trying to win back losses by continuing to gamble often leads to bigger losses and is a major warning sign of problem gambling.
• Take Regular Breaks: Step away from the screen every 30-60 minutes. Use our session time reminders to help you stay aware of how long you have been playing.
• Do Not Gamble Under the Influence: Avoid gambling when you are under the influence of alcohol or drugs, as impaired judgment significantly increases the risk of making poor decisions.
• Do Not Gamble to Escape Problems: Gambling should not be used as a way to cope with stress, depression, loneliness, or other emotional difficulties. If you find yourself gambling to escape, seek professional support.
• Keep Gambling in Balance: Maintain a healthy balance between gambling and other activities in your life, including work, family, hobbies, and social commitments.
• Never Borrow Money to Gamble: Only gamble with money you can afford to lose. Never borrow from friends, family, or financial institutions to fund gambling activities.
• Monitor Your Play: Regularly review your account history and be honest with yourself about how much time and money you are spending. Use the reality check feature to track your activity in real-time.

Protecting Minors from Gambling Harm

bj22 has zero tolerance for underage gambling. Online gambling is strictly prohibited for anyone under the age of 18 in Bangladesh, and we take our responsibility to protect minors extremely seriously. Our platform employs multiple layers of age verification technology to prevent underage access:

• Mandatory Age Declaration: All new users must declare their date of birth during registration. Accounts indicating an age below 18 are automatically rejected.
• Document Verification: Before making a withdrawal, all players must submit valid government-issued identification (National ID, passport, or driving licence) proving they are at least 18 years old.
• Third-Party KYC Checks: We use certified age verification services that cross-reference your information against official databases to confirm your age and identity.
• Parental Controls: We encourage parents and guardians to use device-level parental control software to block access to gambling sites for children in their care.
• Immediate Account Closure: Any account discovered to belong to a person under 18 will be permanently closed without warning. All deposits will be forfeited, and winnings will not be paid out.

Advice for Parents and Guardians

If you are a parent or guardian concerned about your child's online activity, we recommend the following steps to protect them from exposure to gambling content:

• Install parental control software on all devices your child uses to browse the internet
• Monitor your child's browsing history and app downloads regularly
• Have open, honest conversations about the risks of gambling and why it is restricted to adults
• Keep payment methods (credit cards, bKash/Nagad accounts) secure and out of reach of children
• Report any gambling sites that do not enforce age verification to the appropriate authorities

Problem gambling does not only affect the individual — it impacts entire families. If someone you care about is struggling with gambling addiction, it is important to approach the situation with compassion, understanding, and a willingness to help them access professional support.

How to Help a Loved One with a Gambling Problem

• Talk Openly and Without Judgment: Choose a calm, private moment to express your concerns. Avoid accusations or blame. Use "I" statements like "I am worried about how much time you are spending gambling."
• Educate Yourself: Learn about problem gambling so you can understand what your loved one is experiencing and provide informed support.
• Encourage Professional Help: Gently suggest that they speak to a counsellor or contact a support organisation. Offer to help them find resources or accompany them to an appointment.
• Set Boundaries: Protect yourself financially by not lending money or covering gambling-related debts. Enabling the behaviour can make the problem worse.
• Look After Your Own Wellbeing: Supporting someone with an addiction can be emotionally draining. Consider joining a support group for families affected by gambling, such as GamAnon.
• Be Patient: Recovery is a process that takes time. There may be setbacks along the way, but continued support and encouragement can make a significant difference.

If you need guidance on how to support a family member or friend with a gambling problem, our support team can provide information about counselling services and family support programs. Contact us at [email protected].